Refund & cancellation policy
Refund eligibility, deposits, rescheduling, and cancellations for Site Brook Hub consultations.
Last updated: 21 August 2026
This policy applies to paid programming consulting engagements with Site Brook Hub: Internal Tooling Strategy Assessment, Workflow Automation Planning, Tooling Roadmap Workshops, and advisory follow-up hours. The Site does not sell physical products or software subscriptions.
Refund eligibility overview
| Situation | Typical outcome |
|---|---|
| Cancel 14+ days before workshop date | Full refund of workshop fee |
| Cancel 7–13 days before workshop | 50% refund |
| Cancel under 7 days / no-show | No refund |
| Assessment or planning not yet started | Deposit refundable minus NT$5,000 admin fee if cancelled within 5 days of payment |
| Work already started (interviews or drafting begun) | Partial refund for unused portion at our discretion; work completed is non-refundable |
| Deliverable delivered and accepted | No refund |
| Advisory hours unused within 6 months | No cash refund; hours expire |
Timeframe to request a refund
Send written requests to info@sitebrookhub.click within 14 days of the event giving rise to the request (cancellation date or disputed charge). Include your name, engagement type, invoice or proposal reference, and reason.
Full vs partial refunds
Full refunds apply when we cancel an engagement for our own scheduling reasons, or when a workshop is cancelled by you with at least 14 days’ notice and no custom materials were purchased on your behalf.
Partial refunds may apply when discovery has begun but the final brief is not yet delivered. We calculate unused effort in good faith and state the amount in writing.
Non-refundable items
- Completed written briefs and workshop summaries already delivered
- Third-party venue deposits we paid on your written request (passed through at cost)
- Advisory hours consumed
- Administrative fee on early assessment cancellations as noted above
Refund process and timing
- Email the request with supporting details.
- We confirm receipt within two business days.
- Approved refunds are processed within 14 business days after approval.
- Refunds return to the original payment method when possible; otherwise bank transfer to an account you nominate.
Cancellation and rescheduling
- Workshops: One complimentary reschedule is allowed if requested at least 7 days before the date; later reschedules are treated as cancellations under the table above.
- Assessments / planning: Reschedule discovery interviews with 48 hours’ notice when possible. Repeated no-shows by client stakeholders may be billed as started work.
- Deposits: The 40% assessment deposit reserves calendar space and is applied to the final invoice. It is refundable only under the eligibility rules above.
No-shows
If client attendees fail to join a confirmed workshop or kickoff without notice, the session is treated as delivered for refund purposes. We may offer a paid rebooking at a reduced preparation fee.
Work already started
Once interviews begin or draft findings are shared, fees for completed phases are earned. Remaining phases may be cancelled with a partial refund of unearned fees.
Contact for refund requests
info@sitebrookhub.click
Office 11, 57 Sample Street, Taipei 00000
+886 2 0000 3290